Field Service Coordinator (On-Call) — Repairs & Parts

Macallister-Machinery-Company,-Inc.; Eastpointe (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MacAllister Machinery Co Inc. is seeking a Coordinator - Rental Services Field Service to assist customers in determining and scheduling repairs and maintenance. You will coordinate field technicians' workload to meet customer needs and help on-site diagnose using schematics and allocate parts.

The role requires a strong mechanical understanding, willingness to work rotating on-call shifts and coordinate parts and purchase orders as needed to keep service orders moving and customers informed.

Qualifications

• High School Diploma or GED.
• 1-2 years of experience required.
• Availability for an on-call (24/7) schedule rotation.

Responsibilities

• Receive incoming customer calls to investigate and schedule service.
• Coordinate routing of field technicians based on demand, geographic location, and urgency of service issue.
• Allocate parts for service calls and work orders.
• Monitor field and/or shop work orders to ensure completion, follow-up on any incomplete work orders.
• Analyze and coordinate equipment exchanges with dispatch.
• Follow-up and inform customers of any additional service required or parts needed.
• Organize and schedule all customer on-site machines for repair.
• Serve as the back-up for the Parts Coordinator.
• Assist Service Manager with work orders and purchase orders when permitted and other duties as assigned.
• Coordinate parts based on work orders for field technicians.
• Manage and ensure accuracy of open purchase order reports.

Skills

Mechanical understanding

Customer service

Scheduling coordination

Communications

On-call readiness

Education

Associate or Bachelor’s Degree in related technical field

Job description

MacAllister Machinery Co Inc. is seeking a Coordinator - Rental Services Field Service to assist customers in determining and scheduling repairs and maintenance. You will coordinate field technicians' workload to meet customer needs and help on-site diagnose using schematics and allocate parts.

The role requires a strong mechanical understanding, willingness to work rotating on-call shifts and coordinate parts and purchase orders as needed to keep service orders moving and customers informed.