Repair Center Coordinator

Brabazon; Northeast Area (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

Brabazon is seeking a Repair Center Coordinator to work with customers and technicians to ensure efficient operations in the repair center. You will open service orders, manage parts and paperwork, and coordinate repairs and shipments to keep customers informed.

The role requires coordinating with the Repair Center Supervisor and technicians, handling quotes and billing support, and maintaining positive relationships with customers. On-site position with standard business hours in Wisconsin.

Responsibilities

• Open service/work orders for Repair Center jobs using company software, prepare service orders with required paperwork, and is responsible for ensuring required parts are available for technician
• Takes service calls from customers following Company dispatch protocol
• Coordinate getting equipment to GB with customer and / or service branch
• Verify PO pricing and details are correct / update customer as needed on changes
• Schedule repairs / inspections when equipment arrives and scan shipping paperwork / BOL’s into system
• Contacts customers in a timely manner to schedule their repair work and keeps customers apprised of the status of repairs
• Finalizes repair orders before invoicing; verifies all parts used, proper documentation is included, and all job costs are accounted for
• Assist with billing in a timely manner and maintaining the open order report
• Open customer parts orders and process customer returns
• Proactively find manuals / parts lists and add to job folder before equipment arrives
• Process factory repair orders (get factory RMA / coordinate getting equipment to factory / follow up on factory repair / coordinate getting equipment back to customer from the factory)
• Is knowledgeable of manufacturer warranty coverage for parts/units and assist with processing factory warranty
• Follow up on waiting on parts and proactively schedule repairs ahead of time
• Follow up with sales team for updates on Repair Center quotations
• Assists with preparing Repair Center quotations and provides inside support for the Repair Center
• Work with purchasing for adding / updating part numbers / pricing
• Order parts for service/work orders
• Create shipping paperwork
• Provides recommendations to Repair Center Supervisor and Sales Team when preparing quotations
• Maintains productive relationships with existing and new customers
• Backup Repair Center Supervisor
• Excellent attendance, punctuality and a positive attitude are essential to this position
• Additional duties as assigned

Job description

Position Summary:

The Repair Center Coordinator interacts with our customers to provide excellent customer service and works closely with the Repair Center Supervisor and technicians to keep the Repair Center running efficiently.

Essential Functions:

• Open service/work orders for Repair Center jobs using company software, prepare service orders with required paperwork, and is responsible for ensuring required parts are available for technician
• Takes service calls from customers following Company dispatch protocol
• Coordinate getting equipment to GB with customer and / or service branch
• Verify PO pricing and details are correct / update customer as needed on changes
• Schedule repairs / inspections when equipment arrives and scan shipping paperwork / BOL’s into system
• Contacts customers in a timely manner to schedule their repair work and keeps customers apprised of the status of repairs
• Finalizes repair orders before invoicing; verifies all parts used, proper documentation is included, and all job costs are accounted for
• Assist with billing in a timely manner and maintaining the open order report
• Open customer parts orders and process customer returns
• Proactively find manuals / parts lists and add to job folder before equipment arrives
• Process factory repair orders (get factory RMA / coordinate getting equipment to factory / follow up on factory repair / coordinate getting equipment back to customer from the factory)
• Is knowledgeable of manufacturer warranty coverage for parts/units and assist with processing factory warranty
• Follow up on waiting on parts and proactively schedule repairs ahead of time
• Follow up with sales team for updates on Repair Center quotations
• Assists with preparing Repair Center quotations and provides inside support for the Repair Center
• Work with purchasing for adding / updating part numbers / pricing
• Order parts for service/work orders
• Create shipping paperwork
• Provides recommendations to Repair Center Supervisor and Sales Team when preparing quotations
• Maintains productive relationships with existing and new customers
• Backup Repair Center Supervisor
• Excellent attendance, punctuality and a positive attitude are essential to this position
• Additional duties as assigned