Service Coordinator

Talentify; Geismar (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Talentify is seeking a dedicated customer service professional in the United States to handle quotes, orders, pricing, and invoicing with precision and urgency. You will coordinate across Production, Outside Sales, Project Management, and Customer Service to ensure accurate scope and timely delivery.

The role requires researching parts, resolving issues quickly, and participating in training. Overtime and on-call rotations may be required to support operations. Regular attendance is essential.

Qualifications

• Experience handling quotes, placing orders, finalizing pricing and generating invoices.
• Ability to manage open order dates and scope of work.

Responsibilities

• Respond promptly to inquiries from internal and external customers.
• Provide quotes, execute orders, finalize pricing and generate invoices.
• Manage open order dates and the scope of work.
• Communicate clearly across Production, Outside Sales, Project Management, and Customer Service.
• Research and identify necessary repair parts to resolve issues accurately and timely.
• Attend required training and participate in after-hours/on-call rotations as needed.
• Maintain attendance and foster collaboration with customers and internal teams.

Skills

Order processing

Quoting

Pricing

Invoicing

Customer service

Multitasking

Team communication

Education

Community College/Vo-Tech

High School

Job description

• Respond promptly to correspondence from both internal and external customers, ensuring timely handling of inquiries and requests.
  • Tasks include providing quotes, executing orders, finalizing pricing, and generating invoices.
  • Responsible for managing open order dates and the scope of work.
• Communicate clearly and effectively across multiple divisions, including Production, Outside Sales, Project Management, and Customer Service.
• Research and identify necessary repair parts, ensuring accurate and timely resolution of issues.
• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Availability for overtime and after-hours work may be required, particularly during peak outage season.
• Ensure that all interactions and processes always align with JHC Total Customer Commitment (TCC) standards.
• Participate in required training sessions to stay current with industry best practices and company policies.
• Join the after-hours and weekend "On-Call" rotation as needed to support operations outside regular hours.
• Foster and maintain strong, collaborative relationships with both customers and internal teams.
• Regular and predictable attendance is essential for this position.

Qualifications

Education

Required

Community College/Vo-Tech

High School

Equal Opportunity Employer
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