Service Coordinator

John H Carter / ControlWorx; Geismar (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

John H Carter / ControlWorx in Geismar, LA is seeking a detail-oriented coordinator to manage quotes, orders and invoicing. You will work with Production, Outside Sales, Project Management and Customer Service to ensure accurate pricing and timely delivery.

The role requires strong communication, multi-tasking and a commitment to customer satisfaction. Occasional overtime and after-hours work may be required to support outages and critical projects.

Qualifications

• Handle quotes, orders, pricing and invoicing following procedures.
• Manage open order dates and scope of work.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Respond promptly to correspondence from customers and internal teams.
• Provide quotes, execute orders and finalize pricing; generate invoices.
• Maintain and track open order dates and scope of work.
• Communicate clearly across Production, Outside Sales, Project Management and Customer Service.
• Research and identify repair parts to resolve issues promptly.
• Participate in required training and on-call rotations as needed.

Skills

Customer service

Communication

Multi-tasking

Team coordination

Education

Community College/Vo-Tech or better

High School or better

Job description

• Respond promptly to correspondence from both internal and external customers, ensuring timely handling of inquiries and requests.
  • Tasks include providing quotes, executing orders, finalizing pricing, and generating invoices.
  • Responsible for managing open order dates and the scope of work.
• Communicate clearly and effectively across multiple divisions, including Production, Outside Sales, Project Management, and Customer Service.
• Research and identify necessary repair parts, ensuring accurate and timely resolution of issues.
• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Availability for overtime and after-hours work may be required, particularly during peak outage season.
• Ensure that all interactions and processes always align with JHC Total Customer Commitment (TCC) standards.
• Participate in required training sessions to stay current with industry best practices and company policies.
• Join the after-hours and weekend “On-Call” rotation as needed to support operations outside regular hours.
• Foster and maintain strong, collaborative relationships with both customers and internal teams.
• Regular and predictable attendance is essential for this position.

Qualifications

Education

Required

Community College/Vo-Tech or better.

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.