Service Parts Coordinator - High-Volume Customer Support

Acro Service Corporation; Englewood (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

A service operations company in Colorado is seeking a customer-focused coordinator to handle parts requests and ensure accurate communication with customers. Responsibilities include processing POs, researching parts inquiries, and resolving order discrepancies. Ideal candidates will possess strong customer service skills, have experience with technical documentation, and be organized and detail-oriented. Knowledge of elevator parts is a bonus. Competitive compensation and a supportive work environment are provided.

Qualifications

• Two or more years of customer service experience in a heavy call volume environment is required.
• Elevator part knowledge and five or more years elevator technical experience is a plus.
• The ability to read, interpret and comprehend technical drawings and specifications is required.

Responsibilities

• Process PO’s from Customers.
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete parts.
• Prepare accurate, timely service to internal and external customers.

Skills

Customer service experience

Technical communication skills

Organizational skills

Ability to handle high volume calls

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A service operations company in Colorado is seeking a customer-focused coordinator to handle parts requests and ensure accurate communication with customers. Responsibilities include processing POs, researching parts inquiries, and resolving order discrepancies. Ideal candidates will possess strong customer service skills, have experience with technical documentation, and be organized and detail-oriented. Knowledge of elevator parts is a bonus. Competitive compensation and a supportive work environment are provided.