Service & Parts Coordinator - Drive Customer Success

All Roads Company; Statesville (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Supplemental insurance

401k with company contribution

Paid time off

Company paid holidays

Tuition Reimbursement program

Job summary

Auto Equipment Inc. is seeking a Service & Parts Specialist to coordinate service work orders, assist customers and communicate with shop staff. A strong service writing background and parts experience are valued as you liaison between customers and technicians.

You will process quotes, assist with parts selection, handle payments, schedule service, and help maintain accurate repair orders while supporting a fast-paced shop environment in a towing and recovery context.

Qualifications

• High School Diploma or GED required.
• Commercial truck and/or towing experience preferred.
• Must have excellent customer service skills.
• Ability to multi-task, prioritize, and work efficiently.

Responsibilities

• Assist Manager with writing service work orders and communicating with customers and shop technicians
• Operate the forklift as needed
• Assist customers in selecting required parts when needed
• Receive parts when delivered and organize
• Provide price quotes, receive payments, and obtain credit authorizations
• Answer incoming calls and schedule service for the customers
• Document repair and service orders correctly
• All other duties as assigned

Skills

Service writing

Parts experience

Customer liaison

Education

High School Diploma or GED

Job description

Auto Equipment Inc. is seeking a Service & Parts Specialist to coordinate service work orders, assist customers and communicate with shop staff. A strong service writing background and parts experience are valued as you liaison between customers and technicians.

You will process quotes, assist with parts selection, handle payments, schedule service, and help maintain accurate repair orders while supporting a fast-paced shop environment in a towing and recovery context.