Service Writer & Parts Specialist

Brown Equipment Co.; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Brown Equipment Company is seeking a Service Writer / Parts Coordinator to help keep our service department organized and our customers informed. In this dual role, you’ll coordinate with technicians, order parts, prepare estimates, and manage service work orders from start to finish.

You’ll need strong customer service, communication, and organizational skills, plus experience with ERP systems such as NetSuite.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple tasks and changing priorities.

Responsibilities

• Coordinate service work orders from start to finish.
• Prepare service estimates and communicate costs and timelines to customers.
• Identify and order parts; track inventory and backorders.
• Keep customers updated on repair progress and answers questions.

Skills

Customer service

Communication

Organization

Multi-tasking

Team player

Education

High school diploma or equivalent

Tools

NetSuite

ERP systems

Job description

Brown Equipment Company is seeking a Service Writer / Parts Coordinator to help keep our service department organized and our customers informed. In this dual role, you’ll coordinate with technicians, order parts, prepare estimates, and manage service work orders from start to finish.

You’ll need strong customer service, communication, and organizational skills, plus experience with ERP systems such as NetSuite.