Service & Parts Specialist

All Roads Company; Statesville (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Supplemental insurance

401k with company contribution

Paid time off

Company paid holidays

Tuition Reimbursement program

Job summary

Auto Equipment Inc. is seeking a Service & Parts Specialist to coordinate service work orders, assist customers and communicate with shop staff. A strong service writing background and parts experience are valued as you liaison between customers and technicians.

You will process quotes, assist with parts selection, handle payments, schedule service, and help maintain accurate repair orders while supporting a fast-paced shop environment in a towing and recovery context.

Qualifications

• High School Diploma or GED required.
• Commercial truck and/or towing experience preferred.
• Must have excellent customer service skills.
• Ability to multi-task, prioritize, and work efficiently.

Responsibilities

• Assist Manager with writing service work orders and communicating with customers and shop technicians
• Operate the forklift as needed
• Assist customers in selecting required parts when needed
• Receive parts when delivered and organize
• Provide price quotes, receive payments, and obtain credit authorizations
• Answer incoming calls and schedule service for the customers
• Document repair and service orders correctly
• All other duties as assigned

Skills

Service writing

Parts experience

Customer liaison

Education

High School Diploma or GED

Job description

Service & Parts Specialist

Department: Service

Employment Type: Full Time

Location: Auto Equipment Inc.

Description

If you have a strong service writing background, some parts experience and enjoy being the company liaison, we have the position for you! Fantastic opportunity at Auto Equipment Inc to assist our customers with service and parts. We are searching for a go-getter who will be responsible for coordinating an effective workflow within the shop. Prior experience within the towing & recovery industry is a plus!

Compensation & Schedule:

Base salary $50k plus commission, no cap

Monday - Friday full time hours

Benefits

• Medical, dental, vision, disability, life and supplemental insurance offerings on the 1st of the month after 30 days of employment
• 401k with company contribution
• Paid time off
• Company paid holidays
• Tuition Reimbursement program

Responsibilities:

• Assist Manager with writing service work orders and communicating with customers and shop technicians
• Operate the forklift as needed
• Assist customers in selecting required parts when needed
• Receive parts when delivered and organize
• Provide price quotes, receive payments, and obtain credit authorizations
• Answer incoming calls and schedule service for the customers
• Document repair and service orders correctly
• All other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 50 lbs. and that may occasionally weigh in excess of 80 lbs.

Required Education and Experience

1. High School Diploma or GED required
2. Commercial truck &/or towing experience preferred
3. Must have excellent customer service skills
4. Ability to multi-task, prioritize, and work efficiently

Work Authorization

All Roads Company does not provide H1-B sponsorship.

AAP/EEO Statement

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.