Service & Parts Coordinator

NFI Industries; Ontario (CA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Wellness program

Life insurance

Paid time off

Parental leave

Job summary

NFI Industries is seeking a Service Coordinator to input data accurately, create and process purchase orders for parts inventory, and support outside vendor purchases. This role also assists with inventory control and reports to the Maintenance Field Manager or Service Manager.

Responsibilities include delivering high-level customer service, coordinating PO requests, ordering replacement parts, entering invoices, scanning documents, and supporting multiple departments while following safety

Qualifications

• High school diploma or tech school graduate or college graduate.
• Experience in Customer Service with issue resolution.
• Detail oriented with excellent follow-up.
• Strong verbal and written communication skills.
• Capable of multi-tasking, highly organized with time management.
• Flexibility to operate in a fast-paced environment.
• Ability to create and maintain professional relationships at all levels.
• Work independently or as part of a team.
• Must be willing to frequently push, pull, kneel, bend and reach.
• Must be able to use safe handling/lifting procedures to move parts/product.
• Be capable of becoming certified to operate MHE equipment.

Responsibilities

• Provide high level of customer service to internal and external customers in Distribution.
• Interact with team members to support customers and resolve issues.
• Coordinate PO requests from field by phone or email and notify vendors.
• Identify and order necessary replacement parts and supplies.
• Enter local and field invoices and attach to purchase orders.
• Scan invoices and attach to PO in the system.
• Send Non FEC Invoices to Maintenance Invoice Management daily.
• Assist ensuring parts are charged on field repair orders.
• Process Maintenance Invoice Management weekly statements.
• Direct customer inquiries to support departments.

Skills

Customer Service

Detail oriented

Multi-tasking

Communication

Time management

Education

High school diploma / tech school / college degree

Tools

Microsoft Office

Gmail

Excel

PowerPoint

Maintenance software

Job description

NFI Industries is seeking a Service Coordinator to input data accurately, create and process purchase orders for parts inventory, and support outside vendor purchases. This role also assists with inventory control and reports to the Maintenance Field Manager or Service Manager.

Responsibilities include delivering high-level customer service, coordinating PO requests, ordering replacement parts, entering invoices, scanning documents, and supporting multiple departments while following safety