Industrial Service Coordinator: Parts, Service & Fleet Support

Sudden Service, Inc.; Saraland (AL); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Vacation

Holidays (10)

401K

Life Insurance

Job summary

Sudden Service, Inc. is looking for a Service Coordinator to work with customers and field mechanics to identify maintenance needs and prepare accurate estimates.

The role involves processing orders, coordinating service tasks, and maintaining documentation for warranty and invoicing. Ideal candidates will have a high school diploma or GED, basic computer skills, and the ability to multi-task in a fast-paced service environment.

Qualifications

• High School Graduate or GED equivalent.
• Experience in Parts / Service industry with coordination of service responsibilities.
• Mechanical aptitude or forklift experience advised.
• Customer service experience preferred.

Responsibilities

• Works with customers and Field Service Mechanics to identify maintenance needs.
• Advises customers on necessary services and explains estimates.
• Computes cost of parts and labor to restore equipment per customer specs.
• Enters itemized estimate on service orders for invoicing.
• Processes parts/service sales orders and paperwork for the Service Center.
• Maintains files and records for SSI personnel and vehicles; scans folders.
• Assists in safety coordination and vendor/purchasing tasks as needed.
• Responds to calls, prepares quotes, and manages correspondence for the Service Center.

Skills

Customer service

Prioritize service work

Organization

Multi-tasking

Teamwork

Driving license

Computer skills

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Sudden Service, Inc. is looking for a Service Coordinator to work with customers and field mechanics to identify maintenance needs and prepare accurate estimates.

The role involves processing orders, coordinating service tasks, and maintaining documentation for warranty and invoicing. Ideal candidates will have a high school diploma or GED, basic computer skills, and the ability to multi-task in a fast-paced service environment.