Service & Parts Assistant

All Roads; Statesville (NC); Presencial; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, disability, S

401k with company contribution

Paid time off

Company paid holidays

Tuition Reimbursement program

Descripción de la vacante

All Roads Company in Statesville, NC is seeking a Service & Parts Assistant to help customers with service and parts while coordinating shop workflow. This full-time role offers a base salary of $50k plus commission and opportunities to learn and grow, with Monday–Friday schedules.

You will assist with service work orders, communicate with customers and technicians, handle parts receiving and pricing, schedule service, and maintain accurate repair records.

Formación

• High School Diploma or GED required.
• Excellent customer service skills.
• Ability to multi-task, prioritize and work efficiently.

Responsabilidades

• Assist Manager with writing service work orders and communicating with customers and shop technicians.
• Operate the forklift as needed.
• Assist customers in selecting required parts when needed.
• Receive parts when delivered and organize.
• Provide price quotes, receive payments, and obtain credit authorizations.
• Answer incoming calls and schedule service for the customers.
• Document repair and service orders correctly.
• All other duties as assigned.

Conocimientos

Customer service

Multi-tasking

Communication

Forklift operation

Educación

High School Diploma or GED

Herramientas

Parts knowledge

Service work orders

Descripción del empleo

Service & Parts Assistant

Department: Service

Employment Type: Full Time

Location: Auto Equipment Inc.

Description

Fantastic opportunity for a Service & Parts Assistant. This position is designed to assist our customers with service and parts. Bring your service knowledge (parts is a plus) into the position with an opportunity to learn and grow. You will be responsible for coordinating an effective workflow within the shop. We are looking for a go-getter who can wear many hats!

Compensation & Schedule:

Base salary $50k plus commission, no cap

Monday - Friday full time hours

Benefits

• Medical, dental, vision, disability, life and supplemental insurance offerings on the 1st of the month after 30 days of employment
• 401k with company contribution
• Paid time off
• Company paid holidays
• Tuition Reimbursement program

Responsibilities

• Assist Manager with writing service work orders and communicating with customers and shop technicians
• Operate the forklift as needed
• Assist customers in selecting required parts when needed
• Receive parts when delivered and organize
• Provide price quotes, receive payments, and obtain credit authorizations
• Answer incoming calls and schedule service for the customers
• Document repair and service orders correctly
• All other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 50 lbs. and that may occasionally weigh in excess of 80 lbs.

Required Education and Experience

1. High School Diploma or GED required
2. Commercial truck experience preferred
3. Must have excellent customer service skills
4. Ability to multi-task, prioritize, and work efficiently

Work Authorization

All Roads Company does not provide H1-B sponsorship.

AAP/EEO Statement

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.