Service Order Coordinator — Customer Care & Scheduling

Numotion; Lexington (KY); On-site; USD 22,000 - 33,000; Full time

Job summary

Numotion in Lexington, KY is seeking a Service Coordinator to receive and implement service and repair requests and move orders through our processing system. The role focuses on timely coordination of service activities, parts replacement, and customer communication to ensure quick resolution and high satisfaction.

We value strong communication, organization, and a proactive approach to problem solving, with duties including scheduling technicians, data entry, and adherence to company policies

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year of customer service experience.

Responsibilities

• Assist customers with service and repair requests and maintain data in the order processing system to move orders to completion.
• Release purchase orders for replacement parts promptly and document warranty/RA activities as needed.
• Respond to customer inquiries and complaints, communicating with staff to improve satisfaction and turnaround times.
• Coordinate scheduling and routing of service technicians as requested.
• Reconcile routes and daily schedules to properly allocate technician time and report discrepancies to management.
• Meet all productivity and performance standards and support continuous improvement initiatives.

Skills

Communication skills

Listening skills

Organization

Prioritization

Decision making

Customer service

Service order processing

MS Office

Education

High School Diploma/GED

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Numotion in Lexington, KY is seeking a Service Coordinator to receive and implement service and repair requests and move orders through our processing system. The role focuses on timely coordination of service activities, parts replacement, and customer communication to ensure quick resolution and high satisfaction.

We value strong communication, organization, and a proactive approach to problem solving, with duties including scheduling technicians, data entry, and adherence to company policies