Service Orchestrator – Systems Integration

Hamilton Barnes; Kansas; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO

Medical Insurance

401k match

Job summary

Hamilton Barnes is a full-service low-voltage systems integrator seeking a Service Coordinator to manage the daily flow of service operations, from intake to dispatch, parts coordination, subcontractor management, invoicing, and closeout.

The ideal candidate will serve as the central point of communication for customers, technicians, subcontractors, vendors, and internal teams, coordinating in-state and out-of-state service work with diligence and accuracy.

Qualifications

• High school diploma or equivalent; additional education preferred.
• Two or more years of experience in service coordination or similar roles.
• Strong phone communication and customer-service skills.
• Ability to manage multiple service requests and changing priorities.
• Effective communication with customers, technicians, vendors, and staff.
• Proficiency in Microsoft Office; ability to learn ERP and service-management systems.
• Ability to review service documentation, labor, parts, and invoicing details.
• Professional judgment and escalation when needed.

Responsibilities

• Answer incoming calls promptly and professionally.
• Gather accurate information on issues, location, urgency, system type, and service.
• Identify service-call types and determine routing, scheduling, or escalation.
• Create, update, and maintain service records for technicians and teams.
• Provide customers with timely updates from intake through completion.
• Dispatch and coordinate in-state and out-of-state service calls by priority.
• Coordinate with technicians, Service leadership, Project Managers, customers, and departments to confirm schedules.
• Monitor open calls; follow up and escalate conflicts or delays as needed.
• Verify documentation, labor, parts, and invoicing before closing a call.
• Identify, schedule, and coordinate qualified subcontractors for out-of-state calls.
• Communicate scope, site requirements, and closeout needs to subcontractors.
• Maintain consistent communication between subcontractors and customers.
• Track subcontractor acceptance, progress, and completion status.
• Review charges for completeness; elevate scope or cost concerns as needed.
• Develop relationships with national service partners while upholding service standards.
• Manage the Service Grid including labor, parts, and status.
• Coordinate with leadership to improve data quality in the grid.
• Coordinate DT equipment repairs and shipping logistics.
• Process invoices for repairs, parts-only orders, and in-state/out-of-state work.
• Maintain organized records supporting service completion and inquiries.

Skills

Phone communication

Customer service

Organization

Multitasking

Attention to detail

Interpersonal skills

Ability to learn systems

Education

High school diploma or equivalent

Preferred: Additional education in business/operations/customer service

Tools

MS Office

ERP systems

Job description

Hamilton Barnes is a full-service low-voltage systems integrator seeking a Service Coordinator to manage the daily flow of service operations, from intake to dispatch, parts coordination, subcontractor management, invoicing, and closeout.

The ideal candidate will serve as the central point of communication for customers, technicians, subcontractors, vendors, and internal teams, coordinating in-state and out-of-state service work with diligence and accuracy.