Service Operations Coordinator

Ohio Transmission Corporation; Houston (TX); On-site; USD 32,000 - 37,000; Full time

Job summary

Ohio Transmission Corporation is seeking a Service Coordinator to provide administrative and operational support for the service team in Houston. The role emphasizes responsive customer service, accurate service order processing, and effective technician scheduling to help deliver reliable service experiences.

You will maintain records in service management systems, support purchasing, and collaborate across departments to improve efficiency and customer satisfaction.

Qualifications

• Associate degree or technical certification preferred, or equivalent combination of education and relevant experience.
• Minimum of two years of customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience working within ERP, field service, inventory, or work order management systems preferred.
• Excellent customer service skills with a strong focus on responsiveness and problem resolution.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Demonstrated ability to solve problems, analyze root causes, and implement effective solutions.
• Ability to work independently while also contributing as an effective team member.
• Experience coordinating across customers, vendors, technicians, and internal stakeholders.
• High level of dependability, initiative, and accountability.
• Positive, service-oriented attitude with a commitment to quality and continuous improvement.
• Accurate data entry and record-keeping skills.
• Ability to adapt to changing priorities and business needs.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns.
• Support daily service operations by answering incoming calls and directing inquiries as appropriate.
• Partner with the Service Manager to coordinate technician schedules and service workloads.
• Process and maintain service work orders, ensuring accuracy and timely updates within company systems.
• Review, update, and verify technician time entries prior to invoicing.
• Ensure service orders are accurately billed and invoiced within established timelines.
• Communicate with customers regarding service requests, job updates, equipment status, and repair information.
• Monitor service activities to ensure jobs are progressing efficiently and customer expectations are met.
• Resolve customer account and order issues while collaborating with internal departments as needed.
• Maintain accurate records within ISM, CSD, and other business systems.
• Create and maintain customer, job site, preventive maintenance, and rental service records.
• Support inventory and purchasing activities, including obtaining vendor quotes, placing purchase orders, and monitoring stock levels.
• Track vendor deliveries, pricing updates, and backlog reports to ensure timely fulfillment of service needs.
• Develop and maintain supplier relationships for specialized products and services.
• Assist with BOM updates, capital projects, and other operational initiatives.
• Provide backup support to Operations Specialists, Warehouse Coordinators, and other team members as needed.
• Collaborate effectively across departments to support business objectives and continuous improvement efforts.
• Perform additional duties and projects as assigned.

Skills

Customer service

Communication

Scheduling

Time management

Problem solving

Data entry

Team collaboration

Education

Associate degree or technical certification

Tools

MS Office

ERP systems

Job description

Ohio Transmission Corporation is seeking a Service Coordinator to provide administrative and operational support for the service team in Houston. The role emphasizes responsive customer service, accurate service order processing, and effective technician scheduling to help deliver reliable service experiences.

You will maintain records in service management systems, support purchasing, and collaborate across departments to improve efficiency and customer satisfaction.