Service Operations Coordinator

OTC Industrial; Houston (TX); On-site; USD 34,000 - 40,000; Full time

Job summary

OTC Industrial in Houston, TX is seeking a Service Coordinator to provide administrative and operational support to the Service Manager and service team. You will coordinate service activities, respond to customer inquiries, support scheduling, process service orders, and maintain accurate system data to deliver a seamless customer experience.

Ideal candidates have an associate degree or technical certification, at least two years in customer service or coordination, and strong MS Office and ERP

Qualifications

• Associate degree or technical certification preferred or equivalent combination of education and experience.
• Minimum of two years of customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience working within ERP, field service, inventory, or work order management systems preferred.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns.
• Support daily service operations by answering incoming calls and directing inquiries as appropriate.
• Partner with the Service Manager to coordinate technician schedules and service workloads.
• Process and maintain service work orders, ensuring accuracy and timely updates within company systems.
• Review, update, and verify technician time entries prior to invoicing.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Associate degree or technical certification

Tools

Infor CSD

ISM

ERP systems

Job description

OTC Industrial in Houston, TX is seeking a Service Coordinator to provide administrative and operational support to the Service Manager and service team. You will coordinate service activities, respond to customer inquiries, support scheduling, process service orders, and maintain accurate system data to deliver a seamless customer experience.

Ideal candidates have an associate degree or technical certification, at least two years in customer service or coordination, and strong MS Office and ERP