Service Coordinator — Customer‑Focused Ops & Scheduling

Ohio Cat; Brooklyn (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Match

Health insurance options

Dental and Vision Insurance

Life Insurance

Short-Term Disability and Long-Term DI

Job summary

Ohio CAT is seeking a Service Coordinator to manage the end-to-end work order process, including opening headers and segments in Service Link, and entering technician time and reports. You will also schedule PSP/PIP work, handle customer purchase orders, and coordinate with warranty and parts teams to close claims.

The role requires strong typing, organizational skills, and excellent customer service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.

Responsibilities

• Open work order headers and segments in Service Link and manage work orders.
• Enter technician time and service reports into Service Link.
• Schedule PSP/PIP work and process customer purchase orders.
• Coordinate with warranty group and parts personnel to closure.
• Perform payroll and scheduling tasks as needed.

Skills

Typing 60 wpm

MS Word

MS Excel

Organizational skills

Customer service

Education

High School Diploma

Job description

Ohio CAT is seeking a Service Coordinator to manage the end-to-end work order process, including opening headers and segments in Service Link, and entering technician time and reports. You will also schedule PSP/PIP work, handle customer purchase orders, and coordinate with warranty and parts teams to close claims.

The role requires strong typing, organizational skills, and excellent customer service in a fast-paced environment.