Service Operations Coordinator

Accelera; McHenry (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Accelera is seeking a Service Operations Coordinator to act as the central hub for field operations, ensuring clear communication between internal teams and our subcontractor network. You will manage work orders, monitor real-time status, and expand our provider network to meet growing demand.

The role focuses on maintaining high service standards, coordinating with subcontractors, and ensuring accurate documentation and billing readiness across diverse markets.

Qualifications

• Proven experience in service coordination, dispatching, or vendor management.
• Excellent verbal and written communication with professional relationship-building.
• Proficient with dispatching software, CRM tools, and spreadsheets.
• Able to multitask and prioritize in a fast-paced environment.
• Meticulous documentation and record-keeping.

Responsibilities

• Manage the end-to-end lifecycle of service requests, from initial work order issuance to final documentation collection.
• Coordinate with subcontractors to confirm availability, secure accurate ETAs, and ensure all site requirements are clearly understood.
• Maintain high data integrity within our dispatch software to provide real-time visibility into active service requests.
• Drive operational efficiency by auditing service reports, photos, and invoices to ensure compliance before billing.
• Proactively source and onboard new subcontractors to strengthen our service coverage in key markets.
• Resolve time-sensitive service escalations and manage urgent requests to ensure customer satisfaction and operational continuity.

Skills

Service coordination

Vendor management

Verbal communication

Written communication

Multitasking

Attention to detail

Tools

Dispatching software

CRM tools

Spreadsheet management

Job description

As a Service Operations Coordinator, you will serve as the central hub for our field operations, ensuring seamless communication between our internal teams and our external subcontractor network. You will play a vital role in maintaining high service standards by managing work orders, tracking real-time status updates, and expanding our network of qualified service providers to meet growing demand.

About the Role

As a Service Operations Coordinator, you will serve as the central hub for our field operations, ensuring seamless communication between our internal teams and our external subcontractor network. You will play a vital role in maintaining high service standards by managing work orders, tracking real-time status updates, and expanding our network of qualified service providers to meet growing demand.

Responsibilities

• Manage the end-to-end lifecycle of service requests, from initial work order issuance to final documentation collection.
• Coordinate with subcontractors to confirm availability, secure accurate ETAs, and ensure all site requirements are clearly understood.
• Maintain high data integrity within our dispatch software to provide real-time visibility into active service requests.
• Drive operational efficiency by auditing service reports, photos, and invoices to ensure compliance before billing.
• Proactively source and onboard new subcontractors to strengthen our service coverage in key markets.
• Resolve time-sensitive service escalations and manage urgent requests to ensure customer satisfaction and operational continuity.

Qualifications

Required Skills

• Proven experience in service coordination, dispatching, or vendor management.
• Exceptional verbal and written communication skills with a focus on professional relationship building.
• Strong proficiency in dispatching software, CRM tools, and spreadsheet management.
• Ability to multitask and prioritize effectively in a fast-paced, high-volume environment.
• Meticulous attention to detail regarding documentation and record-keeping.

Preferred Skills

• Experience with subcontractor onboarding, including insurance and compliance verification.
• Demonstrated success in vendor sourcing and market expansion.
• Ability to remain composed and solution-oriented during high-pressure, time-sensitive situations.
• Self-motivated with the ability to work autonomously while supporting broader team objectives.