Service Coordinator: Client‑Facing Operations & Scheduling

OTC Industrial Technologies; Houston (TX); On-site; USD 34,000 - 40,000; Full time

Job summary

OTC Industrial Technologies in Houston is seeking a Service Coordinator to deliver exceptional customer service and coordinate service operations. The role supports scheduling, order processing, and data integrity across service systems.

The ideal candidate has 2+ years in customer service or service coordination, with strong Microsoft Office and ERP experience. This full-time position offers hourly pay and opportunities to contribute to operational excellence.

Qualifications

• Associate degree or technical school certification preferred, or equivalent experience.
• Minimum of two years in customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience with ERP, field service, inventory, or work order management systems preferred.
• Excellent customer service skills with a focus on responsiveness and problem resolution.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to inquiries.
• Support daily service operations by answering incoming calls and directing inquiries.
• Coordinate technician schedules and service workloads with the Service Manager.
• Process and maintain service work orders with timely updates in company systems.
• Review and verify technician time entries prior to invoicing.
• Ensure service orders are billed and invoiced within established timelines.
• Communicate with customers regarding service requests and updates.
• Monitor service activities to ensure progress meets customer expectations.
• Resolve customer account and order issues in collaboration with internal teams.
• Maintain accurate records in ISM, CSD, and other systems.

Skills

Customer service

Scheduling

Data entry

Microsoft Office

Communication

Problem solving

Education

Associate degree

Technical certification

Tools

ERP systems

Infor CSD

Infor ISM

Work orders management

Job description

OTC Industrial Technologies in Houston is seeking a Service Coordinator to deliver exceptional customer service and coordinate service operations. The role supports scheduling, order processing, and data integrity across service systems.

The ideal candidate has 2+ years in customer service or service coordination, with strong Microsoft Office and ERP experience. This full-time position offers hourly pay and opportunities to contribute to operational excellence.