Service Ops Assistant: Front-End Excellence

Albertsons Companies; Cedar Hill (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Early wage access (Stream)

Associate discounts

Health & financial well-being benefits

Time off benefits

Career growth & training

Inclusive workplace

Job summary

Albertsons Companies is seeking a Service Operations Assistant in Cedar Hill, TX to support the Service Operations Manager in front-end operations and customer service programs. You will help oversee daily performance, staff development, and administrative tasks to ensure top-tier service and store targets.

In this role you will assist with cashiering, self-checkout, training new associates, scheduling, and compliance with cash-handling controls while promoting a safe, customer-first environment

Responsibilities

• Assist in coordinating daily front-end activities, including cashiering, customer service, self-checkout, and courtesy services.
• Ensure efficient customer flow and appropriate staffing levels throughout operating hours.
• Monitor checkout performance and assist in reducing customer wait times.
• Support execution of company initiatives, promotional programs, and operational priorities.
• Assist with opening, closing, and manager-on-duty responsibilities as assigned.
• Maintain a clean, organized, and customer-ready front-end environment.
• Deliver exceptional customer service and promote a customer-first culture.
• Assist customers with inquiries, complaints, returns, exchanges, and service concerns.
• Resolve customer issues professionally and in accordance with company policies.
• Support customer loyalty programs and promotional initiatives.
• Ensure service standards consistently meet or exceed customer expectations.
• Provide daily direction, coaching, and support to front-end associates.
• Assist with recruiting, onboarding, and training new associates.
• Monitor associate performance and reinforce company expectations.
• Promote teamwork, accountability, and associate engagement.
• Support scheduling and staffing activities to meet operational needs.
• Assume leadership responsibilities in the absence of the Service Operations Manager.
• Ensure compliance with all cash-handling procedures and financial controls.
• Assist with register accountability, balancing, and reconciliation processes.
• Support loss prevention and asset protection initiatives.
• Monitor compliance with company policies, operating procedures, and regulatory requirements.
• Maintain confidentiality regarding financial and personnel information.
• Assist with preparation and maintenance of operational reports and documentation.
• Support labor tracking, scheduling administration, and workforce management processes.
• Help coordinate communication between store leadership and front-end associates.
• Maintain accurate records and required department documentation.
• Support completion of audits and operational reviews.
• Promote a safe working environment for customers and associates.
• Ensure compliance with workplace safety programs and procedures.
• Assist with identifying and correcting safety hazards.
• Support emergency procedures and incident reporting processes.
• Collaborate with store leadership and department managers to achieve operational goals.

Job description

Albertsons Companies is seeking a Service Operations Assistant in Cedar Hill, TX to support the Service Operations Manager in front-end operations and customer service programs. You will help oversee daily performance, staff development, and administrative tasks to ensure top-tier service and store targets.

In this role you will assist with cashiering, self-checkout, training new associates, scheduling, and compliance with cash-handling controls while promoting a safe, customer-first environment