Front-End Service Ops Leader

Socket.dev; Albuquerque (NM); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health and wellbeing benefits (Medical

401k and more!

PTO and holidays

Job summary

Albertsons Companies is seeking a Service Operations Assistant Manager to oversee front-end and service operations, ensuring fast, friendly, and compliant shopping experiences. You will coach teams, manage cash handling, and drive service standards while supporting audits and company programs.

The role emphasizes leadership, teamwork, and a proactive approach to customer engagement, with opportunities for development and a collaborative store environment.

Qualifications

• Strong customer-service focus with a calm, professional team presence.
• Effective communication, coaching, and conflict-resolution skills.
• Strong organization, prioritization, and planning abilities.
• Ability to multitask in a fast-paced, customer-facing environment.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front-end operations including check stands, self-checkout, service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Skills

Customer service leadership

Coaching and development

Operational discipline

Team leadership

Communication skills

Job description

Albertsons Companies is seeking a Service Operations Assistant Manager to oversee front-end and service operations, ensuring fast, friendly, and compliant shopping experiences. You will coach teams, manage cash handling, and drive service standards while supporting audits and company programs.

The role emphasizes leadership, teamwork, and a proactive approach to customer engagement, with opportunities for development and a collaborative store environment.