Service Operations Assistant — Front-End Leader

Tom Thumb Supermarket; Duncanville (TX); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Wages paid weekly

Associate discounts

Health and 401k benefits

Paid time off

Training and career development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support front-end and service department operations, assisting in supervising customer service functions, cashier performance, labor execution, and store standards.

This role helps ensure an exceptional customer experience, efficient daily operations, and compliance with company policies while partnering with the Service Operations Manager.

Qualifications

• High school diploma or equivalent preferred.
• Leadership or supervisory experience preferred.
• Strong customer service, communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer, math and cash handling skills.
• Ability to work flexible schedules, including evenings, weekends and holidays.

Responsibilities

• Provide outstanding customer service and promote a customer-first culture.
• Address customer questions, concerns and service recovery situations professionally.
• Ensure customers receive prompt, friendly, and accurate service throughout the store.
• Support front-end operations to maintain efficient customer flow and satisfaction.
• Assist in supervising cashiers, courtesy clerks, and service desk associates.
• Monitor checkout performance and staffing levels throughout the day.
• Support the execution of front-end procedures, policies, and operational standards.
• Assist with scheduling, break compliance, and labor deployment.
• Ensure proper cash handling, till accountability, and secure operating practices.
• Provide direction, coaching, and support to store associates.
• Assist with onboarding and training new employees.
• Reinforce company expectations related to customer service, productivity, and professionalism.
• Promote teamwork, engagement, and accountability among associates.
• Help coordinate daily assignments and workload distribution.
• Assist with implementation of company programs, promotions, and initiatives.
• Monitor store conditions to ensure cleanliness, organization, and readiness for customers.
• Support compliance with operational audits and company standards.
• Assist with managing customer traffic and service priorities during peak business periods.
• Maintain awareness of store performance metrics and operational goals.
• Support compliance with all company safety, security, and loss prevention procedures.
• Help maintain a safe environment for customers and associates.
• Ensure operational practices meet company policies and regulatory requirements.
• Report and address safety concerns in a timely manner.

Skills

Customer service

Leadership

Communication

Multitasking

Cash handling

Education

High school diploma

Tools

POS systems

Job description

Albertsons Companies is seeking a Service Operations Assistant to support front-end and service department operations, assisting in supervising customer service functions, cashier performance, labor execution, and store standards.

This role helps ensure an exceptional customer experience, efficient daily operations, and compliance with company policies while partnering with the Service Operations Manager.