Front-End Service Supervisor | Customer Experience Lead

Randalls Food Market; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Early wage access

Employee discounts

Health & 401k

Paid time off

Training & development

Inclusive workplace

Job summary

Albertsons Companies in Austin, TX is seeking a Service Supervisor to lead front-end operations and ensure an exceptional customer experience. This role oversees cashiers, courtesy clerks, and service desk staff, driving efficiency, service excellence, and cash accountability in a fast-paced store environment.

You will supervise and coach front-end associates, coordinate staffing and break schedules, and lead shift transitions while maintaining compliance with policies and safety standards to

Qualifications

• Lead front-end operations and supervise cashiers, service desk and front-end team.
• Deliver exceptional customer service and promote a customer-first culture.
• Monitor cashier productivity, lane coverage and customer flow.

Responsibilities

• Deliver exceptional customer service and promote a customer-first culture.
• Supervise, train, and develop front-end associates.
• Monitor cashier productivity, lane coverage, and customer traffic flow.
• Ensure cash handling procedures and asset protection.
• Support promotions, loyalty programs, and store initiatives.

Skills

Front-end supervision

Leadership

Customer service

Cash handling

Job description

Albertsons Companies in Austin, TX is seeking a Service Supervisor to lead front-end operations and ensure an exceptional customer experience. This role oversees cashiers, courtesy clerks, and service desk staff, driving efficiency, service excellence, and cash accountability in a fast-paced store environment.

You will supervise and coach front-end associates, coordinate staffing and break schedules, and lead shift transitions while maintaining compliance with policies and safety standards to