Front-End Service & Operations Leader

Safeway; Grants Pass (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

401k

Paid time off

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, driving customer experience, efficiency, and policy compliance in a fast-paced store environment. You will coach teams, oversee checkout, SCO, service desk, and cash handling while building a culture of service excellence across shifts, with flexible scheduling and strong performance metrics.

This role requires strong leadership, communication, and the ability to develop associates, uphold

Qualifications

• Demonstrated experience leading front-end teams and delivering service standards.
• Strong communication and coaching abilities.
• Ability to handle cash handling and compliance procedures.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead front-end and customer service teams to deliver fast, friendly service.
• Coach associates on service standards, courtesy programs, and service recovery.
• Oversee daily front-end operations including check stands, SCO, service desk and checkout.
• Ensure compliance with cash handling, security, returns, refunds, and policies.
• Monitor labor and queue management to align staffing with needs.
• Oversee cash office processes including counts, audits, deposits, and reconciliation.
• Ensure readiness for audits and company programs.
• Hire, train, coach, schedule, and develop staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain communication with management.

Skills

Customer service leadership

Front-end operations

Staff coaching

Labor scheduling

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, driving customer experience, efficiency, and policy compliance in a fast-paced store environment. You will coach teams, oversee checkout, SCO, service desk, and cash handling while building a culture of service excellence across shifts, with flexible scheduling and strong performance metrics.

This role requires strong leadership, communication, and the ability to develop associates, uphold