Service Operations Production Lead

CarMax; New Jersey; Presencial; USD 75.000 - 132.000; Tempo integral

Benefícios oferecidos por esta vaga

Sick time

Vacation time

Holiday pay

Floating holiday

Resumo da vaga

CarMax is seeking a Service Operations Support Manager in Training to drive operational excellence and develop associates across the service operations team. You will guide teams, manage inventory, and implement improvements to optimize performance and customer experience.

This role requires a strong leadership background, data literacy, and the ability to adapt to indoor/outdoor environments, with flexible hours and some travel. Join a fast-growing national retailer focused on value and service.

Qualificações

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel.

Responsabilidades

• Lead and manage associates to achieve production targets and maintain accurate inventory levels.
• Provide coaching and feedback through formal and informal observations to support associate development.
• Participate in hiring and training processes to build a strong, high-performing team.
• Monitor and maintain key performance measures to ensure operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Responsible for the EH&S program for the department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Conhecimentos

Management experience

Data interpretation

Multi-tasking

Communication skills

Flexibility

Ferramentas

Common and proprietary software systems

Descrição da vaga

CarMax is seeking a Service Operations Support Manager in Training to drive operational excellence and develop associates across the service operations team. You will guide teams, manage inventory, and implement improvements to optimize performance and customer experience.

This role requires a strong leadership background, data literacy, and the ability to adapt to indoor/outdoor environments, with flexible hours and some travel. Join a fast-growing national retailer focused on value and service.