Service Operations Manager in Training

CAR CarMax Auto Superstores, Inc.; Arkansas; On-site; USD 68,000 - 120,000; Full time

Benefits offered by this job

Sick time accrual

Vacation time

Holiday premium pay

Paid time away

Job summary

CarMax is seeking a Service Operations Support Manager in Training to bolster operational excellence within the Service Operations Department. You will partner with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions while fostering a positive associate and customer experience.

This role emphasizes leadership, continuous improvement, and safety, with opportunities to grow with CarMax across its nationwide stores.

Qualifications

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels
• Provide coaching and feedback through formal and informal observations to support associate development
• Participate in hiring and training processes to build a strong, high-performing team
• Monitor and maintain key performance measures to ensure operational success
• Execute continuous improvement initiatives to enhance efficiency and customer experience
• Resolve customer concerns promptly and professionally, delivering exceptional service
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Management experience

Data interpretation

Team leadership

Communication skills

Multi-tasking

Flexible scheduling

Tools

ERP software

Job description

CarMax is seeking a Service Operations Support Manager in Training to bolster operational excellence within the Service Operations Department. You will partner with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions while fostering a positive associate and customer experience.

This role emphasizes leadership, continuous improvement, and safety, with opportunities to grow with CarMax across its nationwide stores.