Service Operations Lead in Training - Production & People

CarMax; Garland (TX); On-site; USD 68,000 - 120,000; Full time

Benefits offered by this job

Bonus potential

Equity

Job summary

CarMax Garland is seeking a Service Operations Support Manager in Training to lead teams, manage inventory, and drive operational excellence in the Service Operations Department.

You will coach associates, participate in hiring and training, monitor KPIs, and push continuous improvement while ensuring safety and exceptional customer service. This role requires flexible scheduling, occasional travel, and the ability to work in indoor/outdoor environments.

Qualifications

• 5+ years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling and occasional travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain inventory levels.
• Provide coaching and feedback through observations to support development.
• Participate in hiring and training processes to build a high-performing team.
• Monitor and maintain key performance measures to ensure success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Oversee Environmental, Health and Safety responsibilities for the department and location.

Skills

Management experience

Leadership

Data interpretation

Communication

Team coaching

Inventory management

Customer service

Tools

ERP systems

Job description

CarMax Garland is seeking a Service Operations Support Manager in Training to lead teams, manage inventory, and drive operational excellence in the Service Operations Department.

You will coach associates, participate in hiring and training, monitor KPIs, and push continuous improvement while ensuring safety and exceptional customer service. This role requires flexible scheduling, occasional travel, and the ability to work in indoor/outdoor environments.