Service Operations Manager in Training

CarMax; Sicklerville (NJ); On-site; USD 75,000 - 132,000; Full time

Benefits offered by this job

Bonus eligibility

Equity eligibility

Job summary

CarMax seeks a Service Operations Support Manager in Training to lead teams, manage inventory, and drive operational excellence. You will coach associates, support hiring and training, and monitor performance to improve efficiency and customer experience.

The role emphasizes safety, environmental health, and the ability to handle evening and weekend schedules in a dynamic service environment at Sicklerville, NJ. CarMax values proven leadership and strong data-driven decision making.

Qualifications

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels.
• Provide coaching and feedback through formal and informal observations to support associate development.
• Participate in hiring and training processes to build a strong, high-performing team.
• Monitor and maintain key performance measures to ensure operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location.

Skills

Management experience

Data interpretation

Communication skills

Multitasking

Team leadership

Indoor/outdoor work

Tools

ERP systems

Proprietary software

Job description

CarMax seeks a Service Operations Support Manager in Training to lead teams, manage inventory, and drive operational excellence. You will coach associates, support hiring and training, and monitor performance to improve efficiency and customer experience.

The role emphasizes safety, environmental health, and the ability to handle evening and weekend schedules in a dynamic service environment at Sicklerville, NJ. CarMax values proven leadership and strong data-driven decision making.