Service Operations Leader: Production & Team Development

CarMax Auto Superstores; Dallas, Garland (TX, TX); On-site; USD 68,000 - 120,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Benefits

Job summary

CarMax is seeking a Service Operations Support Manager in Training to help drive operational excellence within the Service Operations Department. The role partners with the Operations Manager to lead teams, manage inventory, and ensure smooth service execution.

You will coach and develop associates, participate in hiring and training, monitor performance metrics, and contribute to continuous improvement initiatives while delivering exceptional service to customers.

Qualifications

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels.
• Provide coaching and feedback through formal and informal observations to support associate development.
• Participate in hiring and training processes to build a strong, high-performing team.
• Monitor and maintain key performance measures to ensure operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Oversee EH&S program for the department and/or location, including inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Leadership

Data interpretation

Multitasking

Communication

Software proficiency

Flexibility

Tools

Software systems

Job description

CarMax is seeking a Service Operations Support Manager in Training to help drive operational excellence within the Service Operations Department. The role partners with the Operations Manager to lead teams, manage inventory, and ensure smooth service execution.

You will coach and develop associates, participate in hiring and training, monitor performance metrics, and contribute to continuous improvement initiatives while delivering exceptional service to customers.