Service Operations Manager - Lead Tech Teams & P&L

D.H. Pace Company, Inc.; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Life insurance

Disability coverage

401(k) match

HSA/FSA

Voluntary benefits

Employee discounts

Performance reviews

Job summary

DH Pace Company, Inc. seeks a hands-on Service Manager to lead our service and installation teams, manage equipment and schedules, and maintain strong customer interfaces.

You will oversee budgeting and P&L for the department, mentor technicians and staff, and ensure high-quality service delivery across projects. Ideal candidates communicate well, are highly organized with a strong mechanical aptitude, and hold a valid driver’s license.

Qualifications

• Bachelor’s Degree preferred; 2+ years’ supervisory or managerial experience in a commercial building products company that fixes/repairs/installs equipment/products.
• Excellent communicator, highly organized, and mechanically inclined.
• Must possess a Valid Driver’s License and good driving record.

Responsibilities

• Oversee service, installation, and repair operations; lead technicians and dispatch staff.
• Schedule work, dispatch, and assist with troubleshooting and problem solving.
• Maintain exceptional customer communication and service quality across projects.
• Develop, train, and hire technicians and administrative staff as needed.
• Other duties as assigned by leadership.

Skills

Communication

Leadership

Mechanical aptitude

Driver's license

Education

Bachelor’s Degree

Job description

DH Pace Company, Inc. seeks a hands-on Service Manager to lead our service and installation teams, manage equipment and schedules, and maintain strong customer interfaces.

You will oversee budgeting and P&L for the department, mentor technicians and staff, and ensure high-quality service delivery across projects. Ideal candidates communicate well, are highly organized with a strong mechanical aptitude, and hold a valid driver’s license.