Service Operations Supervisor

DH Pace Company; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-paid life insurance

401(k) with employer match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Voluntary benefits including life and

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. in Austin, TX is seeking a Service Supervisor to lead our Commercial Operations team in a fast-paced environment. You will oversee daily job scheduling, support field technicians, and drive service efficiency to maximize profitability.

The ideal candidate has a bachelor’s degree with management experience or equivalent, a valid driver’s license with a clean record, strong customer communication, and technical aptitude for mechanical systems. Excellent leadership is required.

Qualifications

• Bachelor’s degree with management experience preferred.
• Valid driver’s license and clean driving record.
• Strong communication with customers and professional representation of the company.
• Technical aptitude for applications and mechanical systems.

Responsibilities

• Assist with daily scheduling of all jobs and meet customer preferences.
• Provide immediate problem-solving support to staff or service technicians.
• Monitor technicians’ schedules in real time to maximize efficiency.
• Track completed jobs and follow up with customers to ensure expectations are met.
• Facilitate processing of completed jobs and ensure accurate billing.
• Complete administrative paperwork in a timely manner.
• Conduct employee performance reviews with the Department Manager.
• Participate in planning and goal setting for the department.
• Other duties assigned by manager.

Skills

Leadership

Communication

Technical aptitude

Driving

Education

Bachelor’s degree or equivalent

Job description

DH Pace Company, Inc. in Austin, TX is seeking a Service Supervisor to lead our Commercial Operations team in a fast-paced environment. You will oversee daily job scheduling, support field technicians, and drive service efficiency to maximize profitability.

The ideal candidate has a bachelor’s degree with management experience or equivalent, a valid driver’s license with a clean record, strong customer communication, and technical aptitude for mechanical systems. Excellent leadership is required.