Service Manager - Tech Ops & Customer Care (P&L)

DH Pace Company, Inc.; Olathe (KS); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

HSA/FSA options

Paid time off & holidays

Life insurance & disability

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. is seeking a Service Manager to lead our commercial service and installation operations in the Kansas area. This hands-on role focuses on supervising equipment, technicians, and customer interfaces while controlling labor and material costs.

You will develop, train and hire technicians and office staff, oversee scheduling and dispatching, and ensure the highest quality service delivery to customers. A strong communicator with mechanical aptitude is essential.

Qualifications

• Bachelor’s degree highly preferred.
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude.
• Must possess a Valid Driver’s License and good driving record.

Responsibilities

• Manage department Budget and P&L with the expectation of controlling labor and material costs.
• Directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical troubleshooting and problem solving.
• Effectively communicate with customers to ensure the highest quality service.
• Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary.
• Other duties as assigned.

Skills

Communication

Leadership

Mechanical aptitude

Team management

Education

Bachelor’s Degree

Job description

DH Pace Company, Inc. is seeking a Service Manager to lead our commercial service and installation operations in the Kansas area. This hands-on role focuses on supervising equipment, technicians, and customer interfaces while controlling labor and material costs.

You will develop, train and hire technicians and office staff, oversee scheduling and dispatching, and ensure the highest quality service delivery to customers. A strong communicator with mechanical aptitude is essential.