Residential Service Operations Manager

DH Pace Company, Inc.; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off + holidays

Life insurance and disability coverage

401(k) plan with employer match

Health Savings Account and Flexible Sp

Voluntary benefits including life and.

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. in Little Rock, AR, is seeking an Operations Manager to lead the residential service and installation department, plan schedules, and ensure timely, budget-conscious completion of customer commitments.

You will coach field teams, assist with hiring/training, review performance and reports, and drive continuous improvement and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree and prior management experience is preferred; can consider an equivalent combination of experience/education.
• Excellent communication and organizational skills and a good mechanical aptitude.
• Proficient with Microsoft Office products (Word, Excel, Outlook) and comfortable using a computer in a business environment.
• Driver's license required.

Responsibilities

• Manage day-to-day operations of the residential service and installation department
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
• Review workload and manpower to meet customer commitments in a cost-effective manner
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees

Skills

Communication skills

Organizational skills

Mechanical aptitude

Driver's license

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

DH Pace Company, Inc. in Little Rock, AR, is seeking an Operations Manager to lead the residential service and installation department, plan schedules, and ensure timely, budget-conscious completion of customer commitments.

You will coach field teams, assist with hiring/training, review performance and reports, and drive continuous improvement and customer satisfaction in a fast-paced environment.