Service & Installation Operations Manager

DH Pace Company; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Life insurance

Disability insurance

401(k) with match

Health Savings Account

Flexible Spending Account

Voluntary benefits

Employee discounts

Annual reviews

Job summary

The DH Pace Company is seeking a Service Manager in Charlotte, NC to lead equipment, service and installation technicians with a high level of customer interaction. This hands-on leadership role carries budget and P&L responsibility and involves scheduling, dispatching, and problem solving to deliver top‑quality service.

You will develop and train technicians and administrative staff while maintaining strong communication with customers and stakeholders.

Qualifications

• Bachelor’s Degree highly preferred.
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products.
• Excellent communicator who is highly organized and possesses a good mechanical aptitude.
• Must possess a Valid Driver’s License and good driving record.

Responsibilities

• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs.
• Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving.
• Effectively communicate with customers, ensuring the highest quality service is always provided.
• Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary.

Skills

Budget management

Supervisory experience

Excellent communication

Mechanical aptitude

Valid driver’s license

Education

Bachelor’s degree preferred

Job description

The DH Pace Company is seeking a Service Manager in Charlotte, NC to lead equipment, service and installation technicians with a high level of customer interaction. This hands-on leadership role carries budget and P&L responsibility and involves scheduling, dispatching, and problem solving to deliver top‑quality service.

You will develop and train technicians and administrative staff while maintaining strong communication with customers and stakeholders.