Service Operations Manager — Growth & Profitability

Southland Industries; Schertz (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life and disability insurance

Flexible spending accounts

Paid parental leave

Paid holidays, vacation and personal时间

Training and professional development

Wellness benefits

Job summary

Southland Industries is seeking a Service Manager in Texas to oversee teams of service technicians through service supervisors for safe, efficient servicing of commercial industry trades, equipment, components & systems.

You will drive delivery and financial performance of a book of business, guide performance, and support sales with quotes and estimates. Strong leadership and communication skills are essential for success in this role.

Qualifications

• High school diploma or GED required.
• 7 years of experience in service maintenance/repair in mechanical industry with lead experience.
• OSHA-30 certification (must be obtained within six months if not current).
• Valid U.S. Driver License with clean driving record.
• Trade/technical training completion preferred.
• Strong verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Ability to lead a team and motivate workers.
• MS Office and related business applications proficiency.

Responsibilities

• Directly responsible for delivery and financial performance of a book of business (Service Agreements, Quoted Repairs, T&M).
• Lead teams via supervisors; manage performance; provide coaching and development plans.
• Ensure safety, regulatory compliance, and risk management adherence.
• Provide technical support and guidance to supervisors and technicians.
• Assist with service quotes and estimates to support sales and growth.
• Review financial statements and performance data to identify cost reductions and improvements.
• Monitor work quality, cost estimates, and customer expectations.
• Coordinate with account managers to understand customer scope before quotes/maintenance contracts.
• Visit job sites to evaluate technician abilities, performance, and safety.
• Manage selection, ordering, and delivery of supplies/equipment for technicians.
• Address customer complaints and implement corrective measures; identify trends for management.
• Involve in hiring, development and training of employees; conduct team meetings.
• Perform additional assignments as needed.

Skills

Team leadership

Communication

Organizational skills

Problem solving

MS Office proficiency

Education

High school diploma or GED

Trade/technical training preferred

OSHA-30 certification

Valid U.S. Driver License

Tools

None

Job description

Southland Industries is seeking a Service Manager in Texas to oversee teams of service technicians through service supervisors for safe, efficient servicing of commercial industry trades, equipment, components & systems.

You will drive delivery and financial performance of a book of business, guide performance, and support sales with quotes and estimates. Strong leadership and communication skills are essential for success in this role.