Service Operations Manager - Front-End Leader

Safeway; Portland (OR); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Weekly wages

Associate discounts

Benefits package

Paid time off

Training and development

Inclusive environment

Résumé du poste

Albertsons Companies, operating Safeway stores, seeks a Service Operations Manager to lead front-end and customer service teams, ensuring fast, friendly, and accurate service. You will coach staff, oversee checkout operations, and enforce cash handling and policy compliance in a dynamic, customer-facing environment.

The role emphasizes team development, labor planning, and program execution to support store performance, shrink control, and customer engagement across locations.

Qualifications

• Experience leading front-end and customer service teams in a retail environment.
• Ability to coach and develop associates on service standards and programs.
• Track record of managing cash handling, security, and transaction policies.

Responsabilités

• Leads all front-end and customer service teams to deliver fast, friendly, and accurate service.
• Coach and develop associates on service standards and recovery.
• Oversee daily front-end operations including check stands, SCO, service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and policies.
• Monitor scheduling, breaks, staffing, and queue management to align labor with needs.

Connaissances

Customer service

People development

Operations leadership

Front-end operations

Outils

POS systems

Description du poste

Albertsons Companies, operating Safeway stores, seeks a Service Operations Manager to lead front-end and customer service teams, ensuring fast, friendly, and accurate service. You will coach staff, oversee checkout operations, and enforce cash handling and policy compliance in a dynamic, customer-facing environment.

The role emphasizes team development, labor planning, and program execution to support store performance, shrink control, and customer engagement across locations.