Front-End Service Leader — Inspire Teams & Delight Customers

Tom Thumb Supermarket; Frisco (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access

Associate discounts

Health & 401k benefits

Paid time off

Job summary

Albertsons Companies is seeking a Service Supervisor to support the front-end operations and lead, coach, and develop associates while delivering exceptional customer service. You will help ensure smooth checkout processes, follow procedures, and create a friendly, accurate, and professional shopping experience for customers.

The role emphasizes supervising front-end staff, coordinating cashier coverage, and upholding cash-handling procedures in a fast-paced retail environment.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.
• Dependable, professional, and able to handle multiple priorities.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during assigned shifts.
• Help coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Help resolve customer concerns professionally and involve management when appropriate.
• Coach associates on customer service expectations, operational procedures, and job performance.
• Support the training and development of new and existing associates.
• Promote teamwork, communication, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed accurately.
• Assist with register functions, transactions, overrides, and other authorized front-end activities.
• Monitor the front end for cleanliness, organization, safety, and proper presentation.
• Help ensure supplies and equipment are available and functioning properly.
• Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist other departments and perform additional duties as business needs require.

Skills

Customer service

Leadership

Communication

Coaching

Problem-solving

Retail operations

Job description

Albertsons Companies is seeking a Service Supervisor to support the front-end operations and lead, coach, and develop associates while delivering exceptional customer service. You will help ensure smooth checkout processes, follow procedures, and create a friendly, accurate, and professional shopping experience for customers.

The role emphasizes supervising front-end staff, coordinating cashier coverage, and upholding cash-handling procedures in a fast-paced retail environment.