Assistant Customer Service Manager — Lead Front-End Team

Shaw’s and Star Market; Ashland (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly wages

Associate discounts

Health and 401k benefits

Paid time off

Career development

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, enhance checkout efficiency, and promote exceptional customer service. You will support the Customer Service Manager and coach front-end associates to deliver fast, friendly, and accurate service that drives store performance.

You will manage scheduling, service levels, training, and daily operations while upholding safety and policy compliance in a fast-paced retail environment across

Qualifications

• 2+ years in a customer service or retail supervisory role.

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Skills

Customer service

Team leadership

Coaching

Front-end operations

Cash handling

Tools

POS systems

Registers

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, enhance checkout efficiency, and promote exceptional customer service. You will support the Customer Service Manager and coach front-end associates to deliver fast, friendly, and accurate service that drives store performance.

You will manage scheduling, service levels, training, and daily operations while upholding safety and policy compliance in a fast-paced retail environment across