Service Operations Manager: Front-End Excellence

Safeway; Junction City (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

401k

Paid time off

Career development

Inclusive workplace

Job summary

Albertsons Companies is seeking a Service Operations Manager in Oregon to lead front-end and service operations, drive customer experience, and ensure compliant, efficient store performance.

You will coach and develop associates, oversee cash handling and service standards, manage scheduling and labor, and partner with management to deliver a fast, friendly, loss‑preventive shopping experience for every customer.

Qualifications

• Experience leading front-end and customer service operations.
• Ability to coach and develop associates.
• Strong knowledge of cash handling, security, and transaction policies.
• Ability to manage scheduling, staffing levels, and labor planning.
• Experience with front-end systems and service programs.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front‑end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Skills

Customer service

Communication

Coaching

Conflict resolution

Organization

Planning

Job description

Albertsons Companies is seeking a Service Operations Manager in Oregon to lead front-end and service operations, drive customer experience, and ensure compliant, efficient store performance.

You will coach and develop associates, oversee cash handling and service standards, manage scheduling and labor, and partner with management to deliver a fast, friendly, loss‑preventive shopping experience for every customer.