Front-End Operations Lead — Customer Experience

Albertsons Companies; United States; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (benef

Time off (vacation, holidays, sick pay

Job summary

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly, and accurate checkout service across the store. You will lead scheduling, service levels, and daily operations while maintaining a clean and organized front-end environment.

The role emphasizes coaching and developing front-end associates, managing cash handling, and collaborating on labor planning, budgeting, and safety compliance.

Qualifications

• Strong customer-service focus and professional presence.
• Ability to coach and develop frontline staff.
• Excellent organization and planning abilities.
• Clear communication with team and customers.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Skills

Customer service

Coaching

Organization

Planning

Communication

Job description

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly, and accurate checkout service across the store. You will lead scheduling, service levels, and daily operations while maintaining a clean and organized front-end environment.

The role emphasizes coaching and developing front-end associates, managing cash handling, and collaborating on labor planning, budgeting, and safety compliance.