Front-End Customer Service Lead & People Coach

Albertsons Companies; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being benefit

Time off (vacation, holidays, sick pay

Leaders invested in your training, and

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to oversee front-end operations, ensuring fast, friendly checkout service and strong customer relations across store teams. You will support scheduling, staffing, and daily operations while coaching front-end associates to deliver consistent results.

The role emphasizes customer service excellence, compliance with safety standards, and maintaining a positive, organized front-end environment in a dynamic retail setting.

Qualifications

• Excellent customer-service focus with a professional demeanor.
• Clear communication, coaching and collaboration abilities.
• Strong organization, prioritization and planning skills.
• Ability to stay composed in fast-paced customer-facing settings.

Responsibilities

• Oversee front-end operations with fast, friendly checkout service.
• Support customer service programs and respond to concerns promptly.
• Provide checkout support including register functions and customer assistance.
• Assist with scheduling, service levels, and daily operations.
• Maintain clean, organized, and positive front-end environment.
• Assist with cash handling, tills, and refunds.
• Help monitor inventory and front-end supplies.
• Assist with hiring, training, and coaching front-end staff.
• Support labor planning, budgeting, and expense control.
• Ensure compliance with policies, safety standards and procedures.
• Complete daily reports and payroll-related documentation.
• Cover front-end operations in the absence of the Customer Service Manager.

Skills

Customer service

Communication

Organization

Coaching

Tools

POS systems

Front-end operations software

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to oversee front-end operations, ensuring fast, friendly checkout service and strong customer relations across store teams. You will support scheduling, staffing, and daily operations while coaching front-end associates to deliver consistent results.

The role emphasizes customer service excellence, compliance with safety standards, and maintaining a positive, organized front-end environment in a dynamic retail setting.