District Service Operations Manager

Smart Care Equipment Solutions; New Orleans (LA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Advancement opportunities

Job summary

Smart Care Equipment Solutions is seeking a Service Manager to partner with the District Manager and lead the district to meet sales and profitability goals. You will supervise service delivery, optimize workforce scheduling, and drive technician development.

You will coach technicians, monitor performance, and collaborate with the Parts Department and customer stakeholders to resolve issues and demonstrate value. This role is based in the US and offers competitive pay and benefits.

Qualifications

• Requires an associate degree and 2+ years of people management experience.
• English reading/writing proficiency required.
• Immigration sponsorship is not available for this role.

Responsibilities

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings.
• Work daily with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion.
• Participate in new Service Delivery Specialists onboarding and implementing/executing a training plan.
• Coach and empower Technicians to own their results and provide the tools and resources to achieve them.
• Identify the potential in an individual and align development activities to their abilities and talents.
• Manage technician performance through coaching and direction under the direction of the District Manager.
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets.
• Work with Parts Department on parts issues, shipping, and delivery.
• Actively build strong relationships with key stakeholders in the customer's organization.
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value.

Skills

People management

English proficiency

Education

Associate degree

Bachelor's degree - equivalent experience

Job description

Smart Care Equipment Solutions is seeking a Service Manager to partner with the District Manager and lead the district to meet sales and profitability goals. You will supervise service delivery, optimize workforce scheduling, and drive technician development.

You will coach technicians, monitor performance, and collaborate with the Parts Department and customer stakeholders to resolve issues and demonstrate value. This role is based in the US and offers competitive pay and benefits.