Service Center Manager: Growth, Ops & Team Leader

Atlas Copco Group Co.,Ltd; Anaheim (CA); On-site; USD 129,000 - 161,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) matching

Job summary

Power Technique North America LLC is seeking a Service Center Manager for Anaheim, CA. You will lead shop and field service teams, drive growth in parts and service, and ensure safe, efficient repairs to high-quality standards.

The role reports to the National Operations Manager and requires 3–5 years of service leadership experience and a business-management degree. You will work with SAP, MAM2, and Microsoft 365 to monitor performance, manage scheduling, and deliver excellent customer service.

Qualifications

• Strong knowledge of service operations, equipment maintenance, troubleshooting, and repair.
• Excellent written, verbal, and customer communication skills.
• Ability to read technical manuals, blueprints, and hydraulic/electrical schematics.
• Strong analytical and problem-solving skills with a focus on root-cause resolution.
• Working knowledge of business mathematics, including percentages, ratios, and measurements.
• Proficient in Microsoft Office 365, ERP systems, and service management software.

Responsibilities

• Drive growth of service and parts business while maintaining customer satisfaction.
• Lead, coach, and develop shop and field service technicians to ensure safe, efficient, and high-quality service delivery.
• Manage service center operations, including scheduling, resource allocation, work in progress, warranty administration, reporting, and financial performance.
• Establish and maintain standardized service processes, documentation, and procedures to improve efficiency and consistency.
• Ensure compliance with all Safety, Health, Environmental, and Quality (SHEQ) standards, company policies, and regulatory requirements.
• Develop technician capabilities through training, certification programs, and ongoing technical development.
• Resolve complex equipment, warranty, and customer service issues through effective troubleshooting, root-cause analysis, and corrective actions.
• Maintain service center facilities, tools, and equipment in accordance with 5S standards and operational best practices.
• Collaborate with Sales, Parts, Product Companies, and other internal teams to improve equipment reliability, customer support, and business growth.
• Utilize business systems and reporting tools (SAP, MAM2, Microsoft 365, etc.) to monitor performance and support decision-making.
• Communicate professionally with customers and internal stakeholders, providing timely updates on service activities, warranty concerns, and operational performance.
• Perform other duties as assigned.

Skills

Service operations

Troubleshooting

Root-cause analysis

Customer communication

Technical manuals

Electrical schematics

Hydraulic schematics

Microsoft 365

ERP systems

Service management software

Education

Bachelor's degree in Business Management

Tools

SAP

MAM2

Job description

Power Technique North America LLC is seeking a Service Center Manager for Anaheim, CA. You will lead shop and field service teams, drive growth in parts and service, and ensure safe, efficient repairs to high-quality standards.

The role reports to the National Operations Manager and requires 3–5 years of service leadership experience and a business-management degree. You will work with SAP, MAM2, and Microsoft 365 to monitor performance, manage scheduling, and deliver excellent customer service.