Service Manager

Doggett Equipment Services Group; Katy (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Doggett Equipment Services Group in Katy, TX seeks a Service Manager to oversee the Service Department, directing shop and field work, managing staff, and ensuring efficient repair operations for equipment.

Responsibilities include budgeting, P&L accountability, maintaining records, and coordinating with the parent company on programs and warranties. Strong leadership and customer service skills are essential.

Qualifications

• Two-year certificate from college or technical school and/or five years of related experience as a manager in a similar environment preferred.
• Strong business acumen and PC proficiency required, particularly in MS Office applications.
• Excellent communication and customer service skills required.
• Knowledge of company specific software.

Responsibilities

• Supervise all Service Department personnel.
• Supervise the opening and closing of work orders for control of each shop job.
• Manage the budget and forecast overseeing P&L accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Coordinate with parent company on programs, warranties and technical machine problems.
• Interview and select qualified personnel.
• Plan and develop service marketing programs.
• Act as site safety coordinator in conjunction with Human Resources.

Skills

Business acumen

MS Office

Communication

Customer service

Education

Two-year certificate

Tools

Company software

Job description

Job Summary
This position willincludemaintaininga schedule of shopand field work, assigning personnel to specific work orders andproviding direction to Service Technicians in the repair of equipment.

Essential Functions

• Supervise all Service Department personnel.
• Supervise the opening and closing of work orders for control of each shop job.
• Manage the budget andoverseeforecasting.
• Profit and Loss (P&L) accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate withparent companyon programs, warranties and technical machine problems.
• Interview and select qualified personnel.
• Report status of shop goals and objectives achievement to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise work of Customer Support Advisors and provide support.
• Act as site safety coordinator in conjunction with Human Resources.
• Monitor training needs and provide for the delivery of such training as required.

Qualifications

• Two-year certificate from college or technical school and/or five years of related experienceasamanager in similar environment preferred.
• Strong business acumen and PC proficiency required, particularly in MS Office applications.
• Excellent communication and customer service skills required.
• Knowledge of company specific software.

TheServiceManagermust perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer