Customer Success & Onboarding Operations Specialist

Kärcher; Gloucester Township (NJ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

Flexible PTO

HSA/FSA & 401K matching

Sick time & disability

Job summary

Kärcher in New Jersey is seeking a Service Operations Specialist to manage the customer lifecycle from onboarding to retention. You will bridge gaps between customers and internal teams to ensure service goals are met and satisfaction remains high.

Ideal candidates have 1-3 years in service operations, strong communication, and experience with Google Suite and ERP systems. This role offers a comprehensive benefits package and a collaborative, fast-paced environment.

Qualifications

• Bachelor’s degree in business, commerce, or a related field.
• 1-3 years of experience in service operations or customer-facing roles.
• Proficiency with Google Suite and familiarity with SAP or similar ERP systems.
• Strong verbal and written communication skills with conflict resolution focus.
• Detail-oriented with ability to manage multiple tasks and projects.

Responsibilities

• Develop and execute onboarding plans to guide new customers and minimize handoffs.
• Coordinate installation/training setup and priority communications for new equipment deliveries.
• Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities.
• Assist customers with service portal registration and provide ongoing guidance to maximize digital tool use.
• Manage service inbox inquiries and analyze customer satisfaction data to provide actionable recommendations to regional teams.

Skills

Customer Success

Onboarding

Account management

Communication skills

Education

Bachelor's degree in business, commerce, or related field

Tools

Google Suite

SAP/ERP

Job description

Kärcher in New Jersey is seeking a Service Operations Specialist to manage the customer lifecycle from onboarding to retention. You will bridge gaps between customers and internal teams to ensure service goals are met and satisfaction remains high.

Ideal candidates have 1-3 years in service operations, strong communication, and experience with Google Suite and ERP systems. This role offers a comprehensive benefits package and a collaborative, fast-paced environment.