Service Operations Manager

Meineke Car Care Centers, Inc.; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Meineke Car Care Centers, Inc. is seeking an experienced Automotive Service Manager (Advisor) to lead our service department. You will supervise customer interactions, write accurate estimates, and coordinate repairs with the parts team.

This role rewards reliability, professionalism, and a team-first mindset, with opportunities for advancement and competitive compensation. You will schedule appointments, maintain high customer satisfaction, upsell services when appropriate, and ensure records

Qualifications

• Previous experience in automotive service advising or related field preferred.
• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Schedule customer service appointments
• Greeting customers in a professional manner
• Accurate write-up of customer concerns
• Convey expected costs and obtain approval for repairs
• Tracking of the vehicle and communicating progress to the customer
• Maintaining excellent customer satisfaction
• Performing any additional task assigned by management
• Upsell additional services or accessories as appropriate
• Collaborate with the parts department to order necessary parts for repairs

Skills

Excellent communication skills

Professional appearance

Positive attitude

Strong automotive knowledge

Team player

Record keeping

Customer follow-up

Tools

Service writing software

Job description

Benefits

• Bonus based on performance


• Competitive salary


• Employee discounts


• Opportunity for advancement


• Training & development


• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Job description

Invest in yourself and your career at Meineke Car Care Center. We provide the career guidance, training, & tools to help YOU succeed.

Meineke is looking for an experienced Automotive Service Manager (Advisor). To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with unlimited earning potential. Our shop is a family, and we treat each employee as such.

Responsibilities

• Schedule customer service appointments


• Greeting customers in a professional manner


• Accurate write-up of customer concerns


• Convey expected costs and obtain approval for repairs


• Tracking of the vehicle and communicating progress to the customer


• Maintaining excellent customer satisfaction


• Performing any additional task assigned by management


• Automotive Service Advisor / Writer Qualifications:


• Excellent communication skills


• Professional appearance


• Positive attitude


• Strong automotive knowledge or previous automotive-related experience


• Commitment to being a team player


• Maintain accurate records of customer interactions, service history, and repairs performed


• Follow up with customers to ensure satisfaction and address any concerns


• Upsell additional services or accessories as appropriate


• Collaborate with the parts department to order necessary parts for repairs

Requirements

• Previous experience in automotive service advising or related field preferred


• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems


• Excellent communication and interpersonal skills


• Ability to build rapport with customers and provide exceptional customer service


• Proficient in using computer software for service writing and estimates


• Detail-oriented with strong organizational skills


• Valid driver's license

Please note that all positions at our centers are paid positions. We value our employees' contributions and offer competitive compensation packages.