Service Advisor

Meineke - 2740; Grand Rapids (MI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Competitive Compensation

Career Advancement

Training and Development

Comprehensive Benefits Package

Employee Discounts

Positive Work Environment

Locally-Owned

Cutting-Edge Tools and Equipment

Work-Life Balance

Job summary

An established industry player in automotive services is seeking a dedicated Service Advisor to enhance customer experiences and lead a team of skilled professionals. This role offers a dynamic work environment where no two days are the same, as you will oversee service operations, mentor staff, and ensure timely completion of repairs. Join a supportive team that values personal and professional growth, while benefiting from ongoing training to stay ahead in the automotive field. If you possess strong communication skills and a passion for service excellence, this opportunity is perfect for you.

Qualifications

• 2+ years of experience as an automotive service writer or advisor required.
• Valid driver's license and clean driving record are mandatory.

Responsibilities

• Manage a team of service professionals to ensure customer satisfaction.
• Oversee daily operations and manage service department paperwork.

Skills

Communication Skills

Customer Relationship Management

Service Writing Capabilities

Management Experience

Automotive Technology Knowledge

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Automotive Service Software

Job description

Benefits:

• Health insurance

Benefits/Perks

• Competitive Compensation
• Career Advancement
• Training and Development
• Comprehensive Benefits Package
• Employee Discounts
• Positive Work Environment
• Locally-Owned
• Cutting-Edge Tools and Equipment
• Work-Life Balance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Valid state-issued driver’s license and clean driving record are required.
• Successful completion of a pre-employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred.
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required.

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.