Service Advisor

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented ind; Rocky Mount (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Opportunity for advancement

Employee discounts

Positive work environment

Work-life balance

Job summary

A leading automotive service provider in Rocky Mount seeks a Service Advisor. The candidate will manage service advisors, ensure customer satisfaction, and oversee repair operations. Candidates should have strong communication skills, a high school diploma (GED), and at least two years of relevant experience. Join a team focused on professional growth and customer service excellence.

Qualifications

• Effective communication skills for customer service.
• Prior experience in an automotive service environment.
• Management abilities to lead a team.

Responsibilities

• Oversee service advisors and ensure customer satisfaction.
• Manage operations in the service department.
• Mentor employees on best practices.

Skills

Communication skills

Customer relationship management

Service writing capabilities

Management experience

Understanding of automotive technology

Education

High school diploma or GED required

Bachelor’s degree preferred

Job description

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement

Benefits/Perks

• Competitive Compensation
• Career Advancement
• Training and Development
• Comprehensive Benefits Package
• Employee Discounts
• Positive Work Environment
• Locally-Owned
• Cutting-Edge Tools and Equipment:
• Work-Life Balance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
• Lucrative commission plan for achieving weekly sales goals