Service Advisor

Meineke - 943; Waldorf (MD); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Health insurance

Paid time off

Vision insurance

Résumé du poste

Meineke - 943 in Waldorf, MD, is under new management and undergoing a full remodel. We are seeking a Service Advisor with excellent communication and customer-relationship skills to join our busy automotive service center.

The ideal candidate will have strong service-writing capabilities and previous management experience, oversee advisors, address customer inquiries, and manage required documentation to ensure smooth day-to-day operations.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Valid state-issued driver’s license and clean driving record.
• Successful completion of a pre-employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor.
• Experience as an automotive service manager is preferred.
• Deep understanding of automotive technology, automotive service technician duties, and automotive repair services.

Responsabilités

• Manage a team of automotive service professionals to ensure high morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Connaissances

Customer relationship skills

Service writer capabilities

Leadership experience

Formation

High school diploma or GED

Bachelor’s degree preferred

Description du poste

Benefits:

• Bonus based on performance


• Competitive salary


• Employee discounts


• Opportunity for advancement


• Training & development


• Health insurance


• Paid time off


• Vision insurance

Job Summary

Store is under new management and is being completely remodeled!

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability


• Ensure repairs and maintenance tasks are completed in a timely manner


• Mentor employees on best practices for improving sales and customer service techniques


• Oversee day-to-day operations of the service department


• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred


• Valid state-issued driver’s license and clean driving record are required


• Successful completion of a pre-employment drug and background screening


• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred


• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.


• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.


• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.


• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.