Service Advisor

Meineke - 1668; North Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Dental insurance

Health insurance

Job summary

Meineke - 1668 in Arkansas is seeking a Service Advisor to join our busy automotive service center. You will oversee service advisors, address customer inquiries, and manage required documentation.

The ideal candidate has excellent communication, strong service-writer capabilities, and prior management experience, with a focus on delivering superb customer experiences and coordinating with technicians to ensure timely repairs.

Qualifications

• Excellent communication and customer relationship skills.
• Strong service writer capabilities.
• Previous management experience.

Responsibilities

• Answer phone calls and book appointments.
• Complete customer check-in process.
• Provide exceptional daily customer service.
• Review digital inspections and send to customers.
• Prepare and build work RO's based on findings.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Communicate with technicians on services needed.
• Maintain a clean and inviting environment for the customer experience.

Skills

Communication skills

Customer relationship

Service writer experience

Management experience

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Benefits

• Competitive salary


• Opportunity for advancement


• Dental insurance


• Health insurance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• answer phone calls and book appointments


• Complete Customer check in process


• Provide exceptional customer service on a daily basis


• Review digital inspections to send to customers


• Prepare and build work RO's based on findings


• Ensure repairs and maintenance tasks are completed in a timely manner


• communication with technicians on services needed.


• Maintain a clean and inviting environment for the customer experience

Qualifications

• High school diploma or GED required bachelor’s degree preferred


• Valid state-issued driver’s license and clean driving record are required


• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred


• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.


• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.


• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.


• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.