Service Advisor

Meineke - 1269; Greensboro (NC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

Job summary

An established industry player in automotive services is seeking a dynamic Service Advisor to join their team. The ideal candidate will possess excellent communication and customer relationship skills, along with strong service writer capabilities. This role involves managing a team of service professionals, ensuring timely repairs, and mentoring employees to enhance sales and customer service techniques. Join a supportive and collaborative environment that values personal and professional growth, where you can make a significant impact on customer satisfaction and team success. If you're passionate about automotive service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 2+ years of experience as an automotive service writer or advisor required.
• Valid driver's license and clean driving record are essential.

Responsibilities

• Manage a team to ensure high employee morale and customer satisfaction.
• Oversee day-to-day operations and manage service department paperwork.

Skills

Communication Skills

Customer Relationship Skills

Service Writer Capabilities

Management Experience

Education

High School Diploma or GED

Bachelor's Degree

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Valid state-issued driver’s license and clean driving record are required.
• Successful completion of a pre-employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred.
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required.

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.